Davos 2026: From Dialogue to Deployment, Why AI Must Move From Promise to Practice

Davos 2026: From Dialogue to Deployment, Why AI Must Move From Promise to Practice

Davos 2026: From Dialogue to Deployment, Why AI Must Move From Promise to Practice

By Catherine Parry, Young Global Leader, World Economic Forum

Each year, Davos provides a moment of pause, an opportunity for leaders across business, government and civil society to step back from operational urgency and reflect on the forces reshaping our world. This year’s World Economic Forum Annual Meeting, under the theme “A Spirit of Dialogue,” could not be more timely.

At a moment defined by geopolitical tension, rapid technological change and economic uncertainty, the call for dialogue is not about conversation for its own sake. It’s about rebuilding trust, aligning incentives and critically, translating shared understanding into concrete action.

The focus areas shaping Davos 2026

Across the programme, several interconnected priorities stand out:

  • Cooperation in a fragmented geopolitical landscape: Rebuilding bridges in a divided world.
  • Unlocking new sources of growth: Identifying the drivers of the next global economy.
  • Investing in people and skills: Preparing the global workforce for a shifting landscape.
  • Innovation at scale: Moving beyond pilots to widespread technological implementation.
  • Prosperity within planetary boundaries: Aligning economic success with environmental health.

Together, these priorities reflect a recognition that today’s challenges cannot be solved in isolation, nor through incremental thinking.

Yet, among these themes, one topic consistently dominates boardrooms and corridors alike: artificial intelligence.

AI: moving from theory to practice

For several years, AI has occupied a paradoxical space in business. On the one hand, it has been surrounded by extraordinary hype. White papers, pilots and proofs of concept promising transformational impact. On the other, many organisations remain stuck at the level of experimentation, struggling to embed AI into core operations in a way that delivers sustained value.

Davos 2026 marks a subtle but important shift. The conversation is no longer whether AI will matter, but how it will be applied, responsibly, securely and at scale.

Too often, AI is framed narrowly as a cost-saving tool: automation to reduce headcount, optimise workflows or marginally improve efficiency. While these benefits are real, they undersell AI’s true potential. Used well, AI is not merely an efficiency lever; it is an enabler of business model transformation, innovation and growth.

We are already seeing leading organisations deploy AI to create new products, personalise services, accelerate decision-making and unlock insights that were previously inaccessible. In regulated industries, AI is helping firms monitor risk in real time, identify emerging compliance issues and move from reactive to preventative governance.

The critical challenge and opportunity is execution. Moving from theory to practice requires high quality data, clear accountability, investment in skills and a willingness to redesign processes rather than simply layering technology on top of legacy systems. It also requires leadership that understands AI not as a standalone initiative, but as a strategic capability woven into the fabric of the organisation.

AI, communication and the modern workplace

One area where this shift from theory to practice is especially urgent is business communication. While email and enterprise platforms remain important, the reality of modern work is that tools such as WhatsApp and iMessage are now deeply embedded in how business is conducted, including in regulated and sensitive environments.

Globally, WhatsApp alone has over 2 billion users, and studies consistently show that employees increasingly rely on consumer messaging apps for speed, convenience and responsiveness. In financial services, professional services and government, these platforms are routinely used for client interaction, deal coordination and operational decision making often outside formal oversight structures.

This creates a profound tension. On the one hand, these tools enable agility and collaboration. On the other hand, they introduce material risks around data leakage, recordkeeping, market abuse and regulatory compliance.

Research across international organisations shows that 95% of firms experience data leakage through employee generated content, often unintentionally. In a world where tens of millions of images and messages are shared daily, risk is no longer episodic; it is continuous and cumulative.

Here again, AI offers a path forward, not through blunt restriction, but through intelligent enablement. Advanced AI systems can now analyse communications contextually, detect risk patterns, flag potential breaches and support compliance teams without undermining productivity or privacy. This is a clear example of AI driving qualitative transformation, not just incremental savings.

Dialogue as a foundation for action

What links these discussions, from AI deployment to communication risk, is the need for dialogue that leads to action. Dialogue between technologists and regulators. Between leadership and employees. Between innovation and responsibility.

The future will not be shaped by those who adopt technology fastest, but by those who adopt it most thoughtfully. AI’s promise will only be realised if organisations invest as much in governance, culture and skills as they do in algorithms and infrastructure.

As the Davos conversations continue, it is clear that the next phase of AI adoption will be defined less by experimentation and more by institutionalization, embedding AI into how organisations operate, communicate and create value.

I look forward to continuing this discussion in more depth at the House of Lords in March, where we will explore how policy, technology and leadership must evolve together to ensure that innovation strengthens trust, resilience and long term growth.

Dialogue, after all, is only the beginning. The real test lies in what we choose to build next.

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The Complete Guide to WhatsApp Recording for Compliance in 2026

The Complete Guide to WhatsApp Recording for Compliance in 2026

The Complete Guide to WhatsApp Recording for Compliance in 2026

Voice communication has returned in a major way—thanks largely to WhatsApp’s voice notes, VoIP calls, and group audio messaging. For regulated industries, the challenge is clear: How do you ensure compliant WhatsApp recording when employees increasingly use voice instead of text?

This guide explains the compliance essentials, risks, expectations, and best practices for WhatsApp recording in 2026.

Why WhatsApp Recording is Essential  in Regulated Industries

1. Voice messages now account for up to 40% of WhatsApp communication

In many organisations, clients prefer sending voice notes instead of typing.
If these messages contain business decisions, instructions, advice, approvals, orders, or recommendations, regulators consider them recordable business communication.

2. Regulators expect full capture—not selective logging

Regulators no longer differentiate between:

  • A WhatsApp text
  • A WhatsApp voice note
  • A WhatsApp call
  • An email
  • A phone call

If it relates to business, it must be recorded and archived.

3. WhatsApp call recording apps are not compliant

Consumer call-recording apps are:

  • Easily bypassed
  • User-controlled
  • Not audit-proof
  • Not secure
  • Lacking in enterprise retention features

These tools do not meet regulatory requirements.

What WhatsApp Recording Should Capture

1. Voice notes

Every voice note sent or received must be captured and archived with:

  • Timestamp
  • Sender/recipient
  • Audio file
  • Metadata
  • Audit history

2. WhatsApp calls (where permissible)

Some jurisdictions allow recording of VoIP calls when done with proper enterprise consent and compliance policy.

3. Transcriptions

Modern compliance systems increasingly provide AI-powered transcription for:

  • Faster review
  • Keyword search
  • Risk monitoring

4. Deleted or edited messages

If a user deletes a voice note, the archive should still retain the original.

The Risks of Not Recording WhatsApp Voice Communications

1. Misconduct and fraud exposure

Voice communication is a common channel for:

  • Mis-selling
  • Bribery
  • Hidden client instructions
  • Market abuse
  • Undocumented approvals

2. Incomplete audit trails

If regulators request full communication history and voice content is missing, the organisation is at risk.

3. Massive fines

Regulators have already fined firms for failure to capture WhatsApp content of any kind, including voice.

Features of a Modern WhatsApp Recording Solution

1. Automatic capture

Employees should not have to click “Record.” – Recording should happen in the background.

2. Seamless user experience

A good system allows employees to:

  • Chat normally
  • Send voice notes normally
  • Make calls normally

Any friction leads to non-adoption.

3. Secure storage

Captured communications must be stored in:

  • Encrypted archives
  • Tamper-proof environments
  • Retention-controlled systems

4. Real-time monitoring and alerts

Compliance teams need instant visibility into:

  • Risky keywords
  • Sensitive phrases
  • Unusual patterns
  • Deleted messages

Best Practices for WhatsApp Recording Implementation

  1. Update your communication policy to explicitly cover voice communication
  2. Enable compliant recording for teams handling client interactions
  3. Train employees on expectations and acceptable use
  4. Monitor adoption — ensure every active user is being captured
  5. Review recordings periodically to detect risk trends
  6. Prepare for audits using a tool that allows quick retrieval of voice content

 

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Celebrating a Decade of the Social Media Charter’s Impact!

Celebrating a Decade of the Social Media Charter’s Impact!

Celebrating a Decade of the Social Media Charter’s Impact!

Over a decade ago, we introduced the Social Media Charter, a pioneering set of principles designed to guide responsible, transparent, and compliant communication across digital platforms.

What began as a forward-thinking initiative soon became a foundational resource:
✔ Our framework informed the FCA’s own social media guidance, with three lines from the Charter directly incorporated.
✔ It helped shape how firms in the US and UK approached compliance in an increasingly complex online world.
✔ And it set a standard for digital conduct long before social media governance became the industry priority it is today.

Now, 10+ years on, the landscape has evolved dramatically but the core ideas we laid out remain as relevant as ever.

This feels like the right moment to celebrate how far the industry has come, reflect on the Charter’s influence, and continue the conversation around responsible digital communication in financial services.

Here’s to the next decade of doing it better—together.

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The Ultimate Guide to WhatsApp Archiving Solutions for 2026

The Ultimate Guide to WhatsApp Archiving Solutions for 2026

The Ultimate Guide to WhatsApp Archiving Solutions for 2026

WhatsApp has become one of the most widely used communication channels for client interactions, internal collaboration, and frontline engagement. For regulated industries—such as financial services, insurance, energy, healthcare, and even government agencies—the rise of WhatsApp usage creates a significant compliance challenge: how to securely archive business-related WhatsApp conversations in a way that meets strict regulatory standards.

As regulators tighten expectations around digital communication, organisations need to adopt a WhatsApp archiving solution that captures all messages, prevents tampering, and ensures audit-ready recordkeeping. This guide breaks down everything a compliance leader, IT manager, or risk officer needs to understand heading into 2026.

Why WhatsApp Archiving Is Essential Now

1. Regulatory pressures have intensified

Across global markets, regulators now expect that any communication used for business must be captured and retained, regardless of whether it occurs by email, phone, WhatsApp, iMessage, SMS, or social media.
Key regulations influencing this requirement include:

  • SEC Rule 17a-4 and FINRA 4511

     

  • FCA SYSC 10A & SMCR

     

  • ESMA & MiFID II

     

  • GDPR and regional privacy laws

     

  • Various Central Bank communication guidelines

     

From 2021 to 2024, regulators issued over $2.6 billion in fines related to off-channel communication. This trend is expected to continue through 2026.

2. WhatsApp is a preferred client channel

Employees naturally use WhatsApp because it is fast, familiar, and efficient. Attempting to ban WhatsApp entirely usually leads to shadow usage, which increases organisational risk.

3. Manual exports are not compliant

WhatsApp chat backups or exports lack:

  • Tamper-proof audit trails

     

  • Reliable timestamps

     

  • Immutable storage

     

  • Enterprise search & discovery

     

  • Monitoring capabilities

Regulators do not accept these as valid archives.

What a WhatsApp Archiving Solution Must Include

To remain compliant through 2025–2026, a WhatsApp archiving tool must offer:

1. Real-time, immutable capture

Every message—sent, received, edited, or deleted—must be captured automatically.

This includes:

  • Text messages

     

  • Photos and screenshots

     

  • Videos

     

  • Documents

     

  • Voice notes

     

  • Stickers & emojis

     

  • Call logs (where permissible)

     

2. Zero behaviour change for employees

If employees must install complicated apps, switch between multiple chat platforms, or manually trigger backups, adoption fails. The best tools operate silently in the background.

3. Secure enterprise storage

Archives must be encrypted, tamper-proof, and audit-ready. They should integrate with existing enterprise storage or compliance systems.

4. Full search and eDiscovery

Compliance teams must be able to:

  • Search by user, keyword, date, or file type

     

  • Review conversations instantly

     

  • Download audit-ready reports

     

5. BYOD-friendly deployment

With employees using personal devices for work, solutions must capture WhatsApp without invading personal privacy.

Common Mistakes Companies Still Make

Even in 2025, organisations fall into avoidable traps:

1. Thinking WhatsApp business backups equal compliance

They don’t. WhatsApp backups are user-controlled and not immutable.

2. Allowing WhatsApp but not monitoring it

This creates high regulatory exposure and massive fines.

3. Relying on disclaimers

Disclaimers do not replace mandatory capture requirements.

4. Not training employees

Even the best solution fails if users are unaware of expectations.

How to Implement a WhatsApp Archiving Strategy

  1. Assess usage — Identify teams using WhatsApp for business.

     

  2. Update your communication policy — Officially allow WhatsApp but mandate compliant capture.

     

  3. Choose an archiving solution — Prefer solutions requiring no behavioural change.

     

  4. Deploy gradually — Start with risk-heavy departments (sales, RM teams, trading, field teams).

     

  5. Monitor adoption — Ensure all staff are captured correctly.

     

  6. Review quarterly — Regulators expect periodic checks.

     

Future Trends: 2026 and Beyond

The future of WhatsApp archiving includes:

  • AI-driven misconduct detection

     

  • Automatic risk scoring

     

  • Real-time alerts

     

  • Unified capture across all messaging apps

     

  • Advanced voice note transcription

     

Organisations adopting compliant systems now will be well-positioned for emerging regulatory standards.

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Secure WhatsApp Archiving for Financial Institutions

Secure WhatsApp Archiving for Financial Institutions

Secure WhatsApp Archiving for Financial Institutions

WhatsApp has become a ubiquitous communication tool, used by billions worldwide for personal and professional interactions. In the financial industry, however, its widespread adoption has created a compliance headache. Regulators from the SEC to the FCA have issued fines totalling billions of dollars against firms that failed to monitor WhatsApp usage by employees. The solution lies in secure WhatsApp archiving for financial institutions, enabling firms to embrace modern communication while staying compliant.

The challenge with WhatsApp is its design. Messages are encrypted end-to-end and stored on personal devices, making it difficult for firms to monitor or capture conversations. Yet regulators expect all business-related communications, regardless of channel, to be archived and auditable. The use of unmonitored WhatsApp chats for client interactions is viewed as a direct compliance breach.

Secure archiving solutions address this by integrating directly with WhatsApp or via enterprise-grade APIs, capturing messages, attachments, and metadata in real time. These records are then stored in a tamper-proof archive, ensuring that compliance teams can retrieve and review them when needed. DeepView’s platform extends this functionality further by providing cross-channel integration, enabling WhatsApp messages to be monitored alongside iMessage, Telegram, and other communication tools.

For financial institutions, the benefits are twofold. First, they can meet regulatory obligations and avoid costly enforcement actions. Second, they can provide employees with the flexibility to communicate with clients using preferred tools, without compromising compliance. In a competitive client-facing environment, this flexibility is a key advantage.

Security is at the heart of this process. Archiving WhatsApp data must be done in a way that safeguards client confidentiality. DeepView’s solution ensures encryption at every stage, strict access controls, and immutable storage, aligning with FINMA, SEC, and FCA requirements. This ensures that compliance does not come at the expense of client trust.

Another critical element is scalability. Institutions with global operations need WhatsApp archiving that works across multiple jurisdictions. DeepView supports multi-regulator compliance, ensuring firms can manage requirements in Switzerland, the US, the UK, and beyond from a single framework.

Incorporating secure WhatsApp archiving for financial institutions is no longer optional – it is an essential requirement. Regulators have made it clear that ignorance is not an excuse, and enforcement actions are only increasing in frequency and severity.

By adopting modern archiving solutions, firms can strike the balance between regulatory compliance, employee flexibility, and client service. WhatsApp can remain a powerful communication tool, but only when wrapped in the protective layer of secure, compliant archiving.

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