FAQ
I am regulated by the FCA, do I need to record my WhatsApp?
Yes, under the FCA SYSC 9.1 and 10-A, all communication with clients must be recorded whether on WhatsApp, Text or Email.
The SYSC rule written by the FCA is a clear interpretation of the MiFID rule.
The SYSC rule states that “A firm must take all reasonable steps to record telephone conversations, and keep a copy of electronic communications, that relate to the activities in financial instruments referred to in SYSC 10A.1.1R (and that are not excluded by SYSC 10A.1.4R), and that are made with, sent from, or received on, equipment”
I am regulated by the FCC. Do I need to record WhatsApp?
Yes, the FCC requires all client communication to be recorded to monitor all communication for insider trading. Please see an article referencing this here.
DeepView records WhatsApp and text and calls for firms wanting to meet these FCC requirements.
Our firm is regulated by FINRA FINMA, SFC or another financial services regulator, and we directly liaise with clients on WhatsApp. Do we need to record WhatsApp?
Yes, all of these regulatory bodies require all client communication to be recorded to monitor any potential insider trading activities. DeepView is able to record text, calls and WhatsApp, as well as telegram and other channels, as required.
Does DeepView work globally?
Yes, DeepView is able to record WhatsApp, text and calls, across the globe, in all jurisdictions. Please get in touch with us on sales@deepview.com for any questions about your specific /location.
Is DeepView able to provide a report containing our WhatsApp texts and calls?
Yes, DeepView is able to do sentiment analysis and provide reports on WhatsApp, text and call recording and telegram messages. Please get in touch for any reporting requirements you may have.