DeepView’s First DeepDive Podcast, with Catherine Parry and Joy MacKnight

Welcome to DeepDive, the podcasts from DeepView that dive deep into the world of finance with the people who shape it.

In this very first episode, we’re thrilled to have Catherine Parry, founder of DeepView, in conversation with Joy Macknight, a leading voice in financial journalism and the former, history-making editor of The Banker. Joy was the first woman to ever hold that prestigious position.

This is a conversation you won’t want to miss. So, buckle up and get ready to DeepDive!

WhatsApp Capture: A Game-Changer in Business Communication

WhatsApp, the popular instant messaging app, has become a significant tool for business communication due to its immediacy and convenience. Notably, the WhatsApp Business app is specifically designed for external business communications(1). In 2018, tools were launched to facilitate easy communication between businesses and customers on WhatsApp(2).

Companies can use WhatsApp to integrate, capture, and archive their business communications(3), making it easier to manage conversations. This capability not only provides a streamlined way of communicating but also ensures that important information is stored and accessible when needed.

However, it’s essential to note that using WhatsApp for business is not without its challenges. Some sources suggest that WhatsApp may lack the comprehensive security measures required for business communication(4). Therefore, it is advisable for businesses to ensure they comply with relevant regulations when using WhatsApp for communication. For instance, firms in the financial services industry need to be aware of compliance with FCA regulations(5).

Furthermore, capturing and archiving WhatsApp content can be beneficial for organisations with compliance, open records, and e-discovery requirements(6). This means businesses can leverage WhatsApp messaging for speedy communications while ensuring that important data is backed up and can be recovered when necessary(7).

In conclusion, while WhatsApp can be an effective tool for business communication, it’s crucial to consider the potential security risks and regulatory compliance issues. Therefore, businesses should carefully evaluate their needs and the features offered by WhatsApp before deciding to use it as a primary communication tool.

Resources

1. WhatsApp FAQ ↩
2. Meta News ↩
3. Global Relay ↩
4. Rocket Chat Blog ↩
5. Membit Blog ↩
6. Smarsh ↩

Text and Call Archiving: Ensuring Security and Compliance in the Digital Age

In the current digital era, the dynamics of communication have undergone a significant transformation. The widespread use of digital platforms has not only facilitated seamless communication but also raised new challenges related to data security and regulatory compliance 1. One such critical aspect is the management of text messages and call records, which necessitates the implementation of robust archiving solutions.

Understanding the Significance of Text and Call Archiving

With the increasing trend of using mobile devices for business communication, employees frequently exchange text messages or make calls to discuss professional matters2. These exchanges often contain crucial information and may also be subject to legal and regulatory mandates.

Archiving text messages and call records ensures that businesses can access essential information when needed, such as during legal disputes, internal audits, or regulatory inspections 3. Moreover, it fosters transparency and accountability within organisations by maintaining a record of their communication activities.

Addressing Security Issues

The rise in cyber threats has made text and call archiving a vital security measure4. It enables companies to detect and investigate instances of data breaches, unauthorised access, or information misuse. By maintaining an exhaustive archive, organisations can identify communication patterns, which may indicate potential security vulnerabilities.

Ensuring Regulatory Compliance

Certain industries like finance, healthcare, and government are governed by strict regulations regarding data retention5. Laws such as the Sarbanes-Oxley Act (SOX), Health Insurance Portability and Accountability Act (HIPAA), and the Markets in Financial Instruments Directive (MiFID, MiFID II) require the preservation and protection of specific types of communication678.

Non-compliance with these regulations can result in severe penalties, including substantial fines and reputational damage. Therefore, effective text and call archiving is not merely a good practice but a legal obligation.

The Impact of Technological Advancements

Technological advancements have facilitated the implementation of comprehensive text and call archiving strategies9. Modern solutions can automatically capture, store, and index texts and calls, making them easily searchable and retrievable. These tools often integrate features like encryption and access controls to enhance security.

In addition, Artificial Intelligence (AI) and Machine Learning (ML) technologies are increasingly being used to analyse archived data, helping organisations gain insights into their communication patterns and identify potential risks10.

Conclusion

The role of text and call archiving in the digital age is significant. It ensures security and compliance, protects businesses from legal complications, and provides valuable insights. As technology continues to evolve, it is imperative for organisations to stay updated by adopting efficient and comprehensive archiving solutions.

Resources

1. Digital Age Challenge: Data Security and Privacy ↩
2. Mobile Communication in the Workplace ↩
3. Importance of Archiving Business Communications ↩
4. Cyber Threats in the Digital Age ↩
5. Data Retention Laws by Industry ↩
6. SOX Compliance ↩
7. HIPAA Data Retention Requirements ↩
8. MiFID II and Communication Recording ↩
9. How Technology is Changing Archiving ↩
10. How AI is Transforming Data Governance ↩

Ensuring Regulatory Compliance: Best Practices for Recording and Archiving WeChat Data

In today’s digital age, ensuring regulatory compliance is crucial for businesses across various industries. With the increasing use of messaging platforms like WeChat in professional settings, it becomes essential to implement effective strategies for recording and archiving WeChat data. This blog post explores the best practices that organisations can follow to ensure regulatory compliance when it comes to WeChat data.

1. Understand Regulatory Requirements

The first step towards ensuring compliance is to have a thorough understanding of the regulatory requirements specific to your industry. Different industries and regions may have varying rules and guidelines regarding data retention and archiving. By familiarising yourself with these regulations, you can tailor your compliance practices accordingly.

2. Implement WeChat Compliance Recording Solutions

To capture and archive WeChat messages, calls, files, and attachments, organisations can leverage specialised WeChat compliance recording solutions. These tools are designed to comply with financial industry regulations such as FCA’s MiFID II, SEC, FINRA, CFTC, and others. By utilising such solutions, companies can ensure that their WeChat communications are being accurately recorded and stored for future reference.

3. Choose Reliable Archiving Solutions

Automated archiving solutions play a vital role in managing compliance and e-discovery processes. Organisations can opt for platforms like DeepView’s ChatGuard. These solutions allow for easy retrieval and searchability of archived WeChat content, ensuring compliance with record retention requirements.

4. Triple-Check Compliance and Record Retention Requirements

Maintaining compliance requires a thorough understanding of the applicable regulatory standards and record retention requirements. Organisations should triple-check that they are meeting all the necessary obligations to avoid penalties or legal consequences. Regular audits and reviews can help ensure that compliance practices are up to date and aligned with the latest regulations.

5. Establish Policies and Guidelines

To ensure that employees are aware of their responsibilities when using WeChat for business purposes, organisations should establish clear policies and guidelines. These documents should outline acceptable usage, data retention practices, and security measures to maintain regulatory compliance. Regular training sessions can also be conducted to educate employees about these policies and their importance.

6. Backup and Disaster Recovery

Backup and disaster recovery strategies are essential for safeguarding WeChat data and maintaining continuity in case of unexpected events. Organisations should establish backup protocols and regularly test their disaster recovery plans to ensure the integrity and availability of WeChat data when needed for compliance purposes.

Conclusion:

In an era where digital communication platforms like WeChat are widely used in professional settings, ensuring regulatory compliance becomes paramount. By understanding the regulatory requirements, implementing WeChat compliance recording solutions, choosing reliable archiving platforms, and establishing clear policies, organisations can effectively record and archive WeChat data while maintaining compliance. Additionally, backup and disaster recovery strategies play a crucial role in safeguarding WeChat data and ensuring its availability when required. By following these best practices, businesses can confidently navigate the regulatory landscape and mitigate risks associated with WeChat data compliance.

Why More Companies are Embracing Telegram for Business Communication with Crypto currencies

Telegram is a popular messaging app used by individuals and businesses alike. With its increasing popularity, especially among financial services and digital currency traders, it’s essential to understand the potential risks and best practices for security

Security Risks in Telegram Business

One of the main risks associated with Telegram is the lack of end-to-end encryption for group chats. This means that sensitive information could potentially be vulnerable 2. Large group chats, in particular, pose significant security risks if not managed properly. It’s crucial to manage group permissions effectively to minimise these risks, such as preventing people from adding others to the group without permission 3.

Another notable risk is related to regulatory compliance. Given Telegram’s popularity with financial services and digital currency traders, non-compliance poses a clear business risk 1.

Best Practices for Ensuring Telegram Security

Use Secret Chats

Telegram offers a feature called ‘secret chats’ which provides extra security. These secret chats use end-to-end encryption, ensuring that only you and your recipient can read those messages. No one else, not even Telegram, can decipher them 4.

Implement Clear Policies

Having clear and easy-to-understand policies is essential for risk mitigation. These policies should include a mechanism for appeals and require everyone to sign an acknowledgement of understanding and agreement 5.

Prioritise Verification and Systematic Approach

When conducting Telegram-based investigations or handling sensitive data, it’s crucial to develop a systematic approach and prioritise the verification of collected information 6.

Be Aware of Digital Asset Management

For businesses dealing in cryptocurrencies, it’s important to be aware of the security risks involved in managing digital assets on Telegram. Businesses should remain vigilant against potential threats 7.

Telegram Compliance

Telegram is ISO/IEC 27001 certified, which means that the company has implemented best practices to ensure the security of user data 8. This certification provides assurance to businesses that Telegram is committed to maintaining a high standard of data security.

In conclusion, while Telegram presents certain risks, these can be effectively managed by following best practices for security. Given the platform’s increasing use in the business sector and especially in cryptocurrency trading, ensuring secure communication is more important than ever.

Crypto Conversations on Telegram

Telegram has become a popular platform for discussions around cryptocurrencies. The app’s privacy features and the ability to host large group chats have made it a go-to place for crypto enthusiasts and traders 1.

Risks

The anonymity and privacy that make Telegram appealing also create risks. Crypto scams are rampant on the platform. 

Best Practices

To mitigate these risks, it’s important to:

Verify Information: Always cross-check information received on Telegram with other reliable sources. This is especially crucial when dealing with investment advice or financial transactions 4.

Secure Your Account: Use all of Telegram’s security features, including two-step verification, to protect your account from being hacked 4..

Be Wary of Unknown Users: Be cautious when interacting with unknown users or groups. Scammers often use fake profiles or impersonate trusted figures in the crypto community 5.

Use Bots Wisely: Bots can be useful for automating tasks, but they can also be used maliciously. Only use bots from trusted sources and never give them more permissions than necessary 6.

By following these best practices, businesses and individuals can participate in crypto conversations on Telegram while minimising their risk.

References:

1. Cyber Defense Magazine ↩ ↩2
2. InviteMember Blog ↩
3. Android Police ↩
4. Kaspersky ↩
5. RM Magazine ↩
6. Flare.io ↩
7. LinkedIn ↩
8. Membit.io ↩
9. Decrypt ↩
10. CoinTelegraph ↩
11. CNN Business ↩
12. Binance Academy ↩
13. Crypto Briefing ↩
14. Forbes ↩

Unlocking the Secrets of iMessage Data Retention: Regulations and Solutions

In today’s digital world, where messaging apps have become an integral part of our lives, it is crucial to understand the regulations and solutions surrounding the retention of iMessage data. This article aims to provide an overview of the regulatory landscape and explore various solutions to help businesses and individuals navigate iMessage data retention.

The Importance of iMessage Data Retention

iMessage, Apple’s messaging platform, has gained widespread popularity due to its seamless integration with iOS devices. As a result, it has become a significant means of communication for both personal and professional purposes. Understanding the legal requirements and best practices for retaining iMessage data is essential for compliance and data protection.

Legal Requirements for iMessage Data Retention

Limited Retention by Apple: According to Apple’s privacy policy, the company retains limited information about the use of iMessage, such as device eligibility, for up to 30 days. However, the content of iMessage conversations is end-to-end encrypted and not stored on Apple servers.

Data Retention Laws: In addition to Apple’s policies, businesses and organisations must comply with data retention laws specific to their jurisdiction. It is crucial to consult legal experts to ensure compliance with these regulations.

General Data Protection Regulation (GDPR): For businesses operating in the European Union, the GDPR mandates the secure processing and storage of personal data, including iMessage conversations. Businesses must implement measures to protect sensitive information exchanged through iMessage. Make sure the solution you choose encrypts and secures all data in accordance with GDPR, ISO 27001 and SOC standards to meet this GDPR requirement.  DeepView does this. 

Regulatory Requirements for iMessage Data Retention

The majority of global financial regulators require all client communication to be recorded and archived. Primarily this is to manage insider trading. In the US, the CFTC and SEC record retention requirements were breached resulting in the unprecedented $2bn penalties in 2021 and 2022 across the Tier 1 banks. In the UK, the Financial Conduct Authority (FCA) requires record keeping under their SYSC 9.1 and 10-A legislation and rules. This is the FCA’s MiFID framework from the European MiFID II regulation.

Solutions for iMessage Data Retention

Implement Data Retention Policies: Businesses should develop comprehensive data retention policies that outline the retention periods for iMessage data. These policies should align with applicable laws and regulations.

Secure Data Storage: To protect sensitive information, businesses should consider implementing secure data storage solutions. Encryption methods, access controls, and regular backups help ensure the confidentiality and integrity of archived iMessage data.

Regular Audits and Monitoring: Regular audits and monitoring are crucial to maintaining compliance with data retention policies. Businesses should periodically review their data retention processes, access controls, and the effectiveness of storage solutions.

Seek Legal Advice: Due to the complexity of data retention regulations, it is advisable for businesses to consult legal experts. Legal professionals can provide guidance on developing policies and implementing robust archiving practices.

FAQs on iMessage Data Retention

Q: How long are iMessages retained?

A: Users have the option to automatically delete iMessages from their devices after 30 days or a year. However, iMessages can be backed up in iCloud if enabled.

Q: Does Apple keep iMessage records?

A: Apple retains limited information about iMessage usage but does not store the content of iMessage conversations on its servers due to end-to-end encryption.